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How to Best Communicate with your Care Team

Need to get medical advice? We want to help you in the safest way possible. MyChart (formerly known as MPCP MyPortfolio) is excellent for simple, non-urgent questions. Please keep these key points about portal messaging in mind:

  • It is not instant communication. Your care team may not see your message for several business days.
  • It does not replace the need for a visit with your clinician.
  • It is a permanent part of your medical record.
  • This is not the place for questions or information about family members or friends.

NOTICE: As of August 16, 2024, MPCP’s MyPortfolio has been re-named MyChart! There are no functionality changes to the Patient Portal, only branding and cosmetic changes, and you do not have to re-download the mobile app. If you have any questions, please contact: [email protected] or call 844-281-8667.

What kind of issue are you experiencing?

Emergency — minutes count!

Anything that might be a THREAT TO LIFE, such as:

  • Trouble breathing
  • Chest pain
  • Severe bleeding
  • Loss of consciousness

 

What to do

Call 911

Urgent — hours count

Example:

  • Injuries
  • Vomiting or diarrhea
  • Severe colds

What to do

New, non-urgent medical problem

Recent onset or problem has never been discussed with your provider.

What to do

Schedule an appointment with us so we can make sure we fully understand the situation and give you the best possible advice.

Follow-up questions

Example:

  • Clarification of instructions
  • Medication question
  • Test result question

What to do

Send a message to your provider’s office in MyChart.