Careers

Job Title: Call Center Representative

General Summary of Duties: Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions.  

Supervision Received: Report to Practice Manager or Call Center Supervisor

Supervision Exercised: None

Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.

Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.  

Primary Duties/Responsibilities Include but is not Limited to:

• Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
• Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).
• Broad understanding of insurance practices and procedures.
• Assist with billing related issues.
• Ensure compliance with regulations and standards of performance for quality care.
• Answer telephones and assist with patient check-in/check-out, as needed.
• Direct patient requests or questions to the appropriate provider.
• Schedule appointments.
• Provide assistance to other office staff as needed.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality
• Perform related work and other duties as required.

Performance Requirements: Knowledge, Skills, and Abilities: In depth knowledge of medical office practices and procedures, including billing practices and procedures, patient record management. 

Education: High school diploma.

Experience:

1. Three to five years related call center or front office medical experience. 
2. Broad understanding of ICD-9 and CPT coding practices.
3. Proficiency in the use and application of personal computers and related software.
4. Broad understanding of insurance practices and procedures.
5. Broad understanding of medical terminology.

Certifications/License: None

Alternative to Minimum Qualifications: None

Maryland Primary Care Physicians, LLC

Job Description

Job Title: Medical Receptionist 

General Summary of Duties: Greet, instruct, direct, and schedule patients and visitors. As the first person that a patient sees when entering the office, the receptionist is to treat all patients, visitors, and staff in a professional and courteous manner. Serve as a liaison between patients, medical support staff, providers, and the public.

Supervision Received: Report to Practice Manager or Front Office Supervisor.

Supervision Exercised: None

Typical Physical Demands: Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally may lift up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, ability to type, operate a calculator, telephone, copier, and other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view computer screens for long periods and to work in an environment which can be stressful.

Typical Working Conditions: Work is performed in a reception area and involves frequent contact with patients and visitors. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

Primary Duties/Responsibilities Include but not Limited to:

1. Greet patients and visitors in a prompt, courteous, and helpful manner, maintaining excellent customer service skills.
2. Check in patients, verify and update necessary information in the Company’s electronic medical records system. Assist patients with ambulatory difficulties.
3. Ensure correct insurance coverage information.
4. Maintain patient appointments and follow office scheduling policies.
5. Proper use of telephone system and acceptable telephone etiquette.
6. Answer telephones, screens calls, takes messages, and provide information as needed.
7. File, coordinate lab work, physician reports, etc., as needed.
8. Screen visitors and respond to routine requests for information.
9. Understand OSHA and HIPAA regulations and requirements.
10. Maintain work area and waiting room in neat and orderly manner.
11. Open, date, and distribute incoming mail.
12. Have a basic understanding of medical office procedures. Have the ability to read, understand, and follow oral and written instructions. Ability to sort and file materials correctly by alphabetic or numeric systems.
13. Understand HMO’s/PPO’s and participating health plans.
14. Understand the medical claims process, including coding.
15. Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
16. Maintain patient confidentiality.
17. Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: Sound knowledge of business office policies and procedures. Knowledge of grammar, spelling, and punctuation. Skill in operating a computer and office equipment. Excellent customer service skills and ability to answer telephones in a pleasant and helpful manner. Ability to speak clearly and concisely; to read, understand, and follow oral and written instruction; and to establish and maintain effective working relationships with patients, employees and the public.

Education: High school diploma or equivalent.

Experience:

1. One year experience, preferably in a medical office setting.

2. Knowledge of medical terminology desirable and medical coding.

3. Word processing and computer experience.

Certifications/License: None

Alternative to Minimum Qualifications: None

Job Title: Call Center Supervisor

General Summary of Duties: Supervises the daily management of the call center which includes overseeing records management and patient referrals. Oversees a variety of duties, including, but not limited to patient scheduling, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions. Trains new staff, ensures that call center staff are meeting established metrics. Handles escalated patient issues.

Supervision Received: Practice Manager 

Supervision Exercised: Call Center Staff

Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.  

Primary Duties/Responsibilities Include but is not Limited to:

• Responsible for supervising and providing support to call center staff. 
• Oversee patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
• Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).
• Broad understanding of insurance practices and procedures.
• Ensures that scheduling is conducted in a manner consistent with company policies
• Ensures compliance with regulations and standards of performance for quality care.
• Responsible for ensuring excellent patient and community partner experiences during phone interactions.
• Responsible for updating call center and communication procedures in conjunction with practice leadership
• Responsible for directly answering calls during anticipated times of high volume and sufficient coverage is not optimal.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality.
• Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: Knowledge of medical office practices and procedures, including billing practices and procedures, patient record management. Experience as a call center team lead/supervisor or a medical front office team lead/supervisor

Education: High school diploma.

Experience:

1. Three to five years of supervisory call center or supervisory front office medical experience. 
2. Broad understanding of ICD-9 and CPT coding practices.
3. Proficiency in the use and application of personal computers and related software.
4. Broad understanding of insurance practices and procedures.
5. Broad understanding of medical terminology.

Certifications/License: None

Alternative to Minimum Qualifications: None

Job Title: Medical Assistant 

General Summary of Duties: Assist in the delivery of primary health care and patient care management. Perform a variety of patient care activities to assist physicians and/or mid-level providers.

Supervision Received: Reports to Practice Manager or Back Office Supervisor.

Supervision Exercised: None

Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Position involves standing and walking for extensive periods of time. Occasionally required to lift and carry items weighing up to 50 pounds. Requires corrected vision to normal range, 20/40 or better and corrected hearing to normal range. Requires working under stressful conditions. May require flexibility to work irregular hours. May be exposed to communicable diseases and/or bodily fluids.

Typical Working Conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Primary Duties/Responsibilities Include but not limited to:

• Escort patient to exam room, take patient histories, chief complaints, and vital signs. Assist patients in flow through the office.
• Prepare and organizes exam room and instruments for examination and testing, maintaining a clean and neat environment.  
• Assist provider with various exams and procedures.
• Maintain a sterile field and use aseptic techniques as needed.
• Assist with triage, scheduling of tests, and treatments.
• Respond to and refer incoming telephone calls. Instruct patient and family members regarding medication and treatment instructions as detailed by the provider.
• Use Company’s Electronic Medical Records system (EMR) to input data, track results, navigates through patient encounters, and update patient care plans per provider orders.
• Properly use medical equipment and supplies in performance of duties.
• Possess general knowledge of HIPAA and OSHA standards.
• Possess general knowledge of medical terminology.
• Properly use safety equipment, personal protective equipment and handle and dispose of biohazards according to OSHA standards.
• Perform electrocardiograms using proper electrode placement techniques.
• Administer medications, injections, and immunizations; apply splints and dressings, as requested by the provider.  
• Prepare and handle specimens properly and forward to appropriate lab for testing.
• Use proper techniques on all testing done on site.
• Check expiration dates on all medications and supplies.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality.
• Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: Knowledge of the principles and skills needed to provide quality patient care. Basic knowledge of medications, exams, diagnostics, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in assisting in a variety of treatments and medications as directed. Skill in taking vital signs. Skill in maintaining records and test results. Skill in developing and maintaining site quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to read, understand and respond to detailed oral and written instructions. Ability to communicate clearly.

Education: High School diploma or equivalent and graduate from an accredited program for Medical Assistants.   

Experience: Three or more years of hands on experience with a broad knowledge and understanding of practices and procedures performed in a clinical setting.

Certificate/License: Certified Medical Assistant and continued recertification, CPR certification and continued recertification.  

Alternative to Minimum Qualifications: None

JOB TITLE: Physician Assistant (PA)

GENERAL SUMMARY OF DUTIES: Provides primary care to patients acting as an assistant to physicians in the office following established standards and practices.

SUPERVISION RECEIVED: Reports directly to Clinical Director

SUPERVISION EXERCISED: None

TYPICAL PHYSICAL DEMANDS: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for prolonged periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires normal visual acuity and hearing. Requires exposure to communicable disease and bodily fluids. Requires working under stress in emergency situations or during irregular hours.

TYPICAL WORKING CONDITIONS: Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to medical office environment.

PRIMARY DUTIES/RESPONSIBILITIES INCLUDES BUT IS NOT LIMITED TO:

1. Obtains complete medical history and physical data on patients and inputs into Company’s EMR system.
2. Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
3. Performs a complete physical exam and records findings. Collaborates with physicians in managing acute and long-term medical needs of patients.
4. Orders appropriate laboratory and diagnostic procedures.
5. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention.
6. Administers medications and injections according to physician direction. Sutures minor lacerations.
7. Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
8. Instructs patient and family regarding medications and treatment instructions. Provides patient education.
9. Maintains and reviews patients records and other pertinent information. Posts tests and examination results.
10. Triages patient telephone calls and provides consultation.
11. Manages medical and surgical emergencies.
12. Provides monitoring and continuity of care between physician visits.
13. Maintain excellent customer service skills in dealing with patients, coworkers, and the public.
14. Maintain patient confidentiality.
15. Performs related work and other duties as assigned or required.

PERFORMANCE REQUIREMENTS:

Knowledge, Skills, and Abilities:

Knowledge of professional theory, practice, and medical care to give and evaluate patient care. Knowledge of organizational policies, regulations and procedures to administer patient care. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in applying and modifying the principles, methods and techniques of professional nursing to provide ongoing patient care. Skill in taking medical history to assess medical condition and interpret findings. Skill in preparing and maintaining EMR records and responding to correspondence. Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt, and apply guidelines and procedures. Ability to communicate clearly.

Education:  

1. B.S. Degree
2. Successful completion of an accredited physician assistant program
3. Advanced degree preferred

Experience: One – three years Physician Assistant experience in a medical office/clinic setting.

Certifications/License: Physician Assistant certification, State Registered License.

ALTERNATIVE TO MINIMUM QUALIFICATIONS: None

JOB TITLE: Nurse Practitioner (FP)

GENERAL SUMMARY OF DUTIES: Provides primary care to patients acting as an assistant to physicians in the office following established standards and practices.

SUPERVISION RECEIVED: Reports directly to Clinical Director

SUPERVISION EXERCISED: None

TYPICAL PHYSICAL DEMANDS: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Requires standing and walking for prolonged periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires normal visual acuity and hearing. Requires exposure to communicable disease and bodily fluids. Requires working under stress in emergency situations or during irregular hours.

TYPICAL WORKING CONDITIONS: Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to medical office environment.

PRIMARY DUTIES/RESPONSIBILITIES INCLUDES BUT IS NOT LIMITED TO:

1. Obtains complete medical history and physical data on patients and inputs into Company’s EMR system.
2. Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures as needed.
3. Performs a complete physical exam and records findings. Collaborates with physicians in managing acute and long-term medical needs of patients.
4. Orders appropriate laboratory and diagnostic procedures.
5. Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention.
6. Administers medications and injections according to physician direction. Sutures minor lacerations.
7. Interviews and advises patients regarding health and illness prevention. Recommends community resources to meet patient and family needs.
8. Instructs patient and family regarding medications and treatment instructions. Provides patient education.
9. Maintains and reviews patients records and other pertinent information. Posts tests and examination results.
10. Triages patient telephone calls and provides consultation.
11. Manages medical and surgical emergencies.
12. Provides monitoring and continuity of care between physician visits.
13. Maintain excellent customer service skills in dealing with patients, coworkers, and the public.
14. Maintain patient confidentiality.
15. Performs related work and other duties as assigned or required.

Job Title: Call Center Representative

General Summary of Duties: Provide a variety of duties, including, but not limited to, patient scheduling, receiving calls, patient check-in/out, taking messages, verifying insurance information, entering charges and patient information into the EMR system, and answering patient questions.  

Supervision Received: Report to Practice Manager or Call Center Supervisor

Supervision Exercised: None

Typical Physical Demands: Requires sitting, some standing, stooping, and stretching. Occasionally may lift up to 30 pounds. Requires sufficient hand-eye coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports.

Typical Working Conditions: Work is performed in an office environment. Involves contact with staff, patients, and visitors.  

Primary Duties/Responsibilities Include but is not Limited to:

• Direct patient registration, patient insurance, billing and collections to ensure accurate patient billing and efficient account collection.
• Broad knowledge of front office practices and procedures, including the Company’s Electronic Medical Records system (EMR).
• Broad understanding of insurance practices and procedures.
• Assist with billing related issues.
• Ensure compliance with regulations and standards of performance for quality care.
• Answer telephones and assist with patient check-in/check-out, as needed.
• Direct patient requests or questions to the appropriate provider.
• Schedule appointments.
• Provide assistance to other office staff as needed.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality
• Perform related work and other duties as required.

Performance Requirements: Knowledge, Skills, and Abilities: In depth knowledge of medical office practices and procedures, including billing practices and procedures, patient record management. 

Education: High school diploma.

Experience:

1. Three to five years related call center or front office medical experience. 
2. Broad understanding of ICD-9 and CPT coding practices.
3. Proficiency in the use and application of personal computers and related software.
4. Broad understanding of insurance practices and procedures.
5. Broad understanding of medical terminology.

Certifications/License: None

Alternative to Minimum Qualifications: None

General Summary of Duties: Assist in the delivery of primary health care and patient care management. Perform a variety of patient care activities to assist providers.

Supervision Received: Reports to Practice Manager or Back Office Supervisor.

Supervision Exercised: None

Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Position involves standing and walking for extensive periods of time. Occasionally required to lift and carry items weighing up to 50 pounds. Requires corrected vision to normal range, 20/40 or better and corrected hearing to normal range. Ability to work effectively in a fast-paced clinical environment. May require flexibility to work irregular hours. May be exposed to communicable diseases and/or bodily fluids.

Typical Working Conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Primary Duties/Responsibilities Include but are not limited to:

Patient Intake and Flow

1. Greet patients and prepare them for examinations, ensuring accurate patient flow through the office
2. Escort patients to exam rooms and assist with patient flow throughout the visit
3. Obtain and document patient histories, chief complaints, and vital signs (blood pressure, temperature, height, weight)
4. Maintain excellent customer service skills in dealings with patients, coworkers, and the public.

Clinical Support and Patient Care

1. Assist providers with examinations and minor procedures under appropriate supervision
2. Perform basic patient care tasks under supervision
3. Assist with triage, scheduling of tests, and minor treatments
4. Review and administer medications, injections, and immunizations/vaccinations as directed by a provider 
5. Apply splints and dressings as directed by the provider
6. Perform electrocardiograms (EKGs) using proper electrode placement techniques
7. Prepare, collect, handle, and forward specimens to appropriate laboratories for testing
8. Use proper techniques for all testing performed on site
9. Properly use medical equipment and supplies in the performance of duties

Exam Room Preparation and Equipment Management

1. Prepare and organize exam rooms, instruments, and supplies for examinations and testing
2. Maintain sterile fields and use aseptic techniques as required
3. Check expiration dates on medications and medical supplies

Documentation, EMR, and Care Coordination

1. Enter, update, and maintain accurate patient information in the electronic medical record (EMR), including tracking results and updating care plans per provider orders
2. Respond to incoming telephone calls and relay or refer messages appropriately (including provider directed medication and treatment instruction)
3. Instruct patients and family members on medication and treatment instructions as directed by the provider
4. Coordinate and support patient referrals in accordance with established protocols

Safety, Compliance and Confidentiality

1. Maintain patient confidentiality in accordance with HIPAA regulations
2. Follow OSHA standards, including proper use of safety equipment, personal protective equipment (PPE), and safe handling and disposal of biohazardous materials
3. Demonstrate general knowledge of HIPAA, OSHA, and medical terminology

Administrative and General Support

1. Perform filing, scanning, and general office duties as assigned
2. Perform related duties and other responsibilities as required
3. Other duties as assigned

Phlebotomist

Job Title: Phlebotomist

Department: Laboratory

Immediate Supervisor Title: Laboratory Manager, Physician, or other designated medical personnel.

Job Supervisory Responsibilities: None

General Summary: A nonexempt position responsible for performing venipuncture on patients.

Essential Job Responsibilities:

1. Prepares equipment to efficiently collect blood products. 
2. Performs venipuncture, arterial and capillary punctures on patients as directed by physician and following medical practice protocols related to safety, infection control, and confidentiality. Conducts laboratory tests on specimens. Enters data into computer.
3. Assists donor before, during, and after donation. Instructs on urine collection procedures.
4. Cleans/sterilizes equipment, instruments, and work area following safety, cleanliness, and infection control procedures.
5. Inventories supplies and places orders to ensure adequate supplies for procedures.

Education: High school diploma or equivalent. Graduation from an accredited medical vocational institution with phlebotomy course diploma. 

Experience: Minimum one year of phlebotomy experience. Medical practice experience helpful.

Other Requirements: ASCP required and continued recertification; certification as medical assistant preferred but not required. National certification through American Medical Technologists as a registered phlebotomy technician not required but helpful. Current CPR certificate.

Performance Requirements:

Knowledge:

1. Knowledge of phlebotomy techniques.
2. Knowledge of clinic protocols and policies.

Skills:

1. Skill in performing efficient and effective draws.
2. Skill in conducting cooperative interactions with patients and staff.

Abilities:

1. Ability to interpret and respond appropriately to instructions.
2. Ability to coordinate eye–hand movements to ensure patient comfort during blood draws.

Equipment Operated: Blood draw equipment including syringes, tubes, bandages, and other appropriate supplies.

Work Environment: Performs duties in medical exam/procedure rooms. Exposure to communicable diseases, sharp instruments, bodily fluids, cleaning chemicals.

Mental/Physical Requirements: Involves standing six to eight hours per day, walking, bending, and reaching. Must be able to lift up to 30 pounds of supplies and equipment and help with patient transport and transfer. Occasional stress when dealing with priorities and anxious patients.

Job Title: Medical Assistant 

General Summary of Duties: Assist in the delivery of primary health care and patient care management. Perform a variety of patient care activities to assist physicians and/or mid-level providers.

Supervision Received: Reports to Practice Manager or Back Office Supervisor.

Supervision Exercised: None

Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Position involves standing and walking for extensive periods of time. Occasionally required to lift and carry items weighing up to 50 pounds. Requires corrected vision to normal range, 20/40 or better and corrected hearing to normal range. Requires working under stressful conditions. May require flexibility to work irregular hours. May be exposed to communicable diseases and/or bodily fluids.

Typical Working Conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Primary Duties/Responsibilities Include but not limited to:

• Escort patient to exam room, take patient histories, chief complaints, and vital signs. Assist patients in flow through the office.
• Prepare and organizes exam room and instruments for examination and testing, maintaining a clean and neat environment.  
• Assist provider with various exams and procedures.
• Maintain a sterile field and use aseptic techniques as needed.
• Assist with triage, scheduling of tests, and treatments.
• Respond to and refer incoming telephone calls. Instruct patient and family members regarding medication and treatment instructions as detailed by the provider.
• Use Company’s Electronic Medical Records system (EMR) to input data, track results, navigates through patient encounters, and update patient care plans per provider orders.
• Properly use medical equipment and supplies in performance of duties.
• Possess general knowledge of HIPAA and OSHA standards.
• Possess general knowledge of medical terminology.
• Properly use safety equipment, personal protective equipment and handle and dispose of biohazards according to OSHA standards.
• Perform electrocardiograms using proper electrode placement techniques.
• Administer medications, injections, and immunizations; apply splints and dressings, as requested by the provider.  
• Prepare and handle specimens properly and forward to appropriate lab for testing.
• Use proper techniques on all testing done on site.
• Check expiration dates on all medications and supplies.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality.
• Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: Knowledge of the principles and skills needed to provide quality patient care. Basic knowledge of medications, exams, diagnostics, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in assisting in a variety of treatments and medications as directed. Skill in taking vital signs. Skill in maintaining records and test results. Skill in developing and maintaining site quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to read, understand and respond to detailed oral and written instructions. Ability to communicate clearly.

Education: High School diploma or equivalent and graduate from an accredited program for Medical Assistants.   

Experience: Three or more years of hands on experience with a broad knowledge and understanding of practices and procedures performed in a clinical setting.

Certificate/License: Certified Medical Assistant and continued recertification, CPR certification and continued recertification.  

Alternative to Minimum Qualifications: None

Job Title: Medical Assistant 

General Summary of Duties: Assist in the delivery of primary health care and patient care management. Perform a variety of patient care activities to assist physicians and/or mid-level providers.

Supervision Received: Reports to Practice Manager or Back Office Supervisor.

Supervision Exercised: None

Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Position involves standing and walking for extensive periods of time. Occasionally required to lift and carry items weighing up to 50 pounds. Requires corrected vision to normal range, 20/40 or better and corrected hearing to normal range. Requires working under stressful conditions. May require flexibility to work irregular hours. May be exposed to communicable diseases and/or bodily fluids.

Typical Working Conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Primary Duties/Responsibilities Include but not limited to:

• Escort patient to exam room, take patient histories, chief complaints, and vital signs. Assist patients in flow through the office.
• Prepare and organizes exam room and instruments for examination and testing, maintaining a clean and neat environment.  
• Assist provider with various exams and procedures.
• Maintain a sterile field and use aseptic techniques as needed.
• Assist with triage, scheduling of tests, and treatments.
• Respond to and refer incoming telephone calls. Instruct patient and family members regarding medication and treatment instructions as detailed by the provider.
• Use Company’s Electronic Medical Records system (EMR) to input data, track results, navigates through patient encounters, and update patient care plans per provider orders.
• Properly use medical equipment and supplies in performance of duties.
• Possess general knowledge of HIPAA and OSHA standards.
• Possess general knowledge of medical terminology.
• Properly use safety equipment, personal protective equipment and handle and dispose of biohazards according to OSHA standards.
• Perform electrocardiograms using proper electrode placement techniques.
• Administer medications, injections, and immunizations; apply splints and dressings, as requested by the provider.  
• Prepare and handle specimens properly and forward to appropriate lab for testing.
• Use proper techniques on all testing done on site.
• Check expiration dates on all medications and supplies.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality.
• Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: Knowledge of the principles and skills needed to provide quality patient care. Basic knowledge of medications, exams, diagnostics, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in assisting in a variety of treatments and medications as directed. Skill in taking vital signs. Skill in maintaining records and test results. Skill in developing and maintaining site quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to read, understand and respond to detailed oral and written instructions. Ability to communicate clearly.

Education: High School diploma or equivalent and graduate from an accredited program for Medical Assistants.   

Experience: Three or more years of hands on experience with a broad knowledge and understanding of practices and procedures performed in a clinical setting.

Certificate/License: Certified Medical Assistant and continued recertification, CPR certification and continued recertification.  

Alternative to Minimum Qualifications: None

Maryland Primary Care Physicians, LLC (MPCP), a respected and well-established private practice in Hanover, MD, is seeking a Board-Certified or Board-Eligible Family Practice or Internal Medicine provider to join our Glen Burnie practice. This is an outstanding opportunity to become part of a collaborative and patient-centered practice, currently consisting of 2 physicians and 5 advanced practice providers. 

Position Highlights:

• Collaborative Team Environment: Join a supportive and collegial team of specialists      focused on providing high-quality care.
• Modern Facilities: Enjoy working in modern exam rooms and office space designed for optimal workflow and patient comfort.
• Efficient Systems: Benefit from a fully integrated Epic EMR for seamless documentation, an ambient listening solution and coordination of care.
• Work-Life Balance: 4-day clinical workweek for a healthy work-life balance.
• Compensation & Benefits:
  • Competitive base salary 
  • Sign-on bonus
  • Productivity-based bonus structure
  • Professional Liability Insurance
  • Annual CME allowance
  • Up to 3 weeks Paid Time Off
  • Medical, Dental, Vision, and Life Benefits
  • 401K Retirement Plan with Employer Match
  • Short-and Long-Term Disability benefits
  • Supplemental and Dependent Life Insurance 
  • Healthcare FSA
  • Dependent Care FSA 
  • Gym Membership Reimbursement
  • Reimbursement of License Fees and Hospital Dues
• Partnership Track: Opportunity to become a partner in 2 years in the practice and gain equity in the company.

About Maryland Primary Care Physicians, LLC

Join the largest physician-owned private practice in Maryland! Our client is seeking Internal Medicine or Family Medicine physicians with 10 locations. This is a partnership track opportunity with a generous base and outstanding long-term income. The position is 100% outpatient, and this group’s outstanding community reputation will provide you with a substantial patient base from day one.

Practice details include: 

• The offices are run by the local partners, without the interference of private equity 
• Minimal Call 
• Outpatient only
• Relocation bonus may be considered 

Job Title: Medical Assistant 

General Summary of Duties: Assist in the delivery of primary health care and patient care management. Perform a variety of patient care activities to assist physicians and/or mid-level providers.

Supervision Received: Reports to Practice Manager or Back Office Supervisor.

Supervision Exercised: None

Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Position involves standing and walking for extensive periods of time. Occasionally required to lift and carry items weighing up to 50 pounds. Requires corrected vision to normal range, 20/40 or better and corrected hearing to normal range. Requires working under stressful conditions. May require flexibility to work irregular hours. May be exposed to communicable diseases and/or bodily fluids.

Typical Working Conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Primary Duties/Responsibilities Include but not limited to:

• Escort patient to exam room, take patient histories, chief complaints, and vital signs. Assist patients in flow through the office.
• Prepare and organizes exam room and instruments for examination and testing, maintaining a clean and neat environment.  
• Assist provider with various exams and procedures.
• Maintain a sterile field and use aseptic techniques as needed.
• Assist with triage, scheduling of tests, and treatments.
• Respond to and refer incoming telephone calls. Instruct patient and family members regarding medication and treatment instructions as detailed by the provider.
• Use Company’s Electronic Medical Records system (EMR) to input data, track results, navigates through patient encounters, and update patient care plans per provider orders.
• Properly use medical equipment and supplies in performance of duties.
• Possess general knowledge of HIPAA and OSHA standards.
• Possess general knowledge of medical terminology.
• Properly use safety equipment, personal protective equipment and handle and dispose of biohazards according to OSHA standards.
• Perform electrocardiograms using proper electrode placement techniques.
• Administer medications, injections, and immunizations; apply splints and dressings, as requested by the provider.  
• Prepare and handle specimens properly and forward to appropriate lab for testing.
• Use proper techniques on all testing done on site.
• Check expiration dates on all medications and supplies.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality.
• Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: Knowledge of the principles and skills needed to provide quality patient care. Basic knowledge of medications, exams, diagnostics, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in assisting in a variety of treatments and medications as directed. Skill in taking vital signs. Skill in maintaining records and test results. Skill in developing and maintaining site quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to read, understand and respond to detailed oral and written instructions. Ability to communicate clearly.

Education: High School diploma or equivalent and graduate from an accredited program for Medical Assistants.   

Experience: Three or more years of hands on experience with a broad knowledge and understanding of practices and procedures performed in a clinical setting.

Certificate/License: Certified Medical Assistant and continued recertification, CPR certification and continued recertification.  

Alternative to Minimum Qualifications: None

Job Title: Medical Assistant 

General Summary of Duties: Assist in the delivery of primary health care and patient care management. Perform a variety of patient care activities to assist physicians and/or mid-level providers.

Supervision Received: Reports to Practice Manager or Back Office Supervisor.

Supervision Exercised: None

Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Position involves standing and walking for extensive periods of time. Occasionally required to lift and carry items weighing up to 50 pounds. Requires corrected vision to normal range, 20/40 or better and corrected hearing to normal range. Requires working under stressful conditions. May require flexibility to work irregular hours. May be exposed to communicable diseases and/or bodily fluids.

Typical Working Conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Primary Duties/Responsibilities Include but not limited to:

• Escort patient to exam room, take patient histories, chief complaints, and vital signs. Assist patients in flow through the office.
• Prepare and organizes exam room and instruments for examination and testing, maintaining a clean and neat environment.  
• Assist provider with various exams and procedures.
• Maintain a sterile field and use aseptic techniques as needed.
• Assist with triage, scheduling of tests, and treatments.
• Respond to and refer incoming telephone calls. Instruct patient and family members regarding medication and treatment instructions as detailed by the provider.
• Use Company’s Electronic Medical Records system (EMR) to input data, track results, navigates through patient encounters, and update patient care plans per provider orders.
• Properly use medical equipment and supplies in performance of duties.
• Possess general knowledge of HIPAA and OSHA standards.
• Possess general knowledge of medical terminology.
• Properly use safety equipment, personal protective equipment and handle and dispose of biohazards according to OSHA standards.
• Perform electrocardiograms using proper electrode placement techniques.
• Administer medications, injections, and immunizations; apply splints and dressings, as requested by the provider.  
• Prepare and handle specimens properly and forward to appropriate lab for testing.
• Use proper techniques on all testing done on site.
• Check expiration dates on all medications and supplies.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality.
• Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: Knowledge of the principles and skills needed to provide quality patient care. Basic knowledge of medications, exams, diagnostics, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in assisting in a variety of treatments and medications as directed. Skill in taking vital signs. Skill in maintaining records and test results. Skill in developing and maintaining site quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to read, understand and respond to detailed oral and written instructions. Ability to communicate clearly.

Education: High School diploma or equivalent and graduate from an accredited program for Medical Assistants.   

Experience: Three or more years of hands on experience with a broad knowledge and understanding of practices and procedures performed in a clinical setting.

Certificate/License: Certified Medical Assistant and continued recertification, CPR certification and continued recertification.  

Alternative to Minimum Qualifications: None

Department: Primary Care/Population Health

Reports To: Director, Population Health

Position Type: Part Time-25 hours per week

Position Summary

Maryland Primary Care Physicians (MPCP) is seeking a compassionate, patient-centered Licensed Clinical Social Worker (LCSW-C) to join our Population Health and Integrated Behavioral Health team. This role supports patients within a collaborative primary care environment by addressing psychosocial, behavioral, and social determinants of health that impact overall wellness, healthcare utilization, and clinical outcomes.

The Licensed Clinical Social Worker will provide behavioral health interventions, care coordination, case management, patient advocacy, and resource navigation services through telephonic outreach and in-office patient visits. The position plays a key role in MPCP’s population health initiatives by supporting high-risk and medically complex patients, reducing barriers to care, improving care coordination, and promoting preventive and value-based healthcare strategies. The ideal candidate is skilled in collaborative care, patient engagement, interdisciplinary communication, and population health management, with a strong commitment to improving patient well-being and health outcomes.

Key Responsibilities

Clinical Care & Patient Support:

• Utilize validated, evidence-based assessment tools (e.g., PHQ-9, GAD-7, AUDIT/DAST, C-SSRS, PRAPARE) to identify behavioral health concerns, social needs, and barriers to care. 
• Utilize evidence-based social work practices (such as brief Cognitive Behavioral Therapy, Motivational Interviewing, Problem-Solving Therapy, Behavioral Activation, and SBIRT) to identify and implement person-centered/individualized treatment goals. 
• Provide brief interventions, counseling support, suicide and self-harm risk assessment, safety planning, crisis intervention, and ongoing case management services, including coordination with crisis teams and emergency services when indicated.
• Assess the impact of social determinants of health and connect patients with appropriate community resources and support services, including assistance with insurance and benefits navigation (Maryland Medicaid, Medicare, marketplace plans), prescription assistance programs, and disability or leave paperwork (e.g., FMLA, short-term disability).
• Engage and motivate patients to participate in treatment planning in collaboration with primary care providers and care teams.
• Identify patients who may benefit from higher levels of behavioral health or substance use treatment and facilitate referrals as clinically appropriate.
• Provide real-time warm handoffs and same-day behavioral health consultations during primary care visits when a provider identifies an acute behavioral health or psychosocial concern.
• Support advance care planning conversations, including assistance with advance directives, MOLST forms, caregiver support, and referrals to palliative care or hospice when appropriate.
• Provide behavioral health consultation and capacity-building support to primary care providers and clinical staff, including coaching on screening practices, brief interventions, motivational interviewing, and effective referral pathways.
• Support patients across populations commonly served in primary care, including those with comorbid behavioral health and chronic medical conditions (e.g., diabetes, CHF, COPD), anxiety concerns, geriatric and cognitive concerns, and post-hospital-discharge transitions.

Care Coordination, Population Health & Collaboration:

• Serve as an active member of the interdisciplinary primary care and population health team to support coordinated, patient-centered care.
• Identify and support high-risk, high-utilization, and medically complex patients through targeted outreach and care management interventions.
• Collaborate with primary care providers, managers, and other healthcare professionals to optimize patient outcomes and improve quality metrics, including HEDIS, MIPS, and value-based care measures such as depression screening and follow-up, unhealthy alcohol use screening, follow-up after ED visits for mental illness, and initiation/engagement of substance use disorder treatment.
• Support population health initiatives focused on preventive care, chronic disease management, behavioral health integration, care transitions, and reducing avoidable healthcare utilization.
• Support post-discharge follow-up and Transitional Care Management (TCM) workflows for patients recently discharged from hospital or emergency department settings, including timely outreach within 7, 14, and 30 days as appropriate.
• Develop and maintain an up-to-date network of external referral resources, including community mental health centers, substance use treatment providers, food and housing assistance, transportation services, and Maryland-based public benefit programs.
• Support Collaborative Care Model (CoCM) and Behavioral Health Integration (BHI) workflows as applicable, including documentation and care management activities that support associated billing and quality reporting requirements.
• Utilize available data, registries, and reporting tools to assist in identifying gaps in care and patient needs.
• Communicate patient progress, barriers, and interventions through the electronic medical record and interdisciplinary team meetings.
• Participate in integrated care initiatives and value-based care programs designed to improve behavioral health outcomes, patient engagement, and overall population health performance.

Documentation & Compliance:

• Complete accurate, timely, and compliant documentation within the electronic medical record.
• Maintain confidentiality and uphold ethical standards in accordance with HIPAA, 42 CFR Part 2 (substance use disorder records), professional social work practices (NASW Code of Ethics), and organizational policies.
• Assist with the development and implementation of departmental policies, protocols, and workflows as requested.
• Perform additional duties and responsibilities as assigned.

Qualifications

Education & Licensure

• Master’s Degree in Social Work (MSW) from an accredited program required.
• Active Licensed Certified Social Worker – Clinical (LCSW-C) license in the State of Maryland required.
• Candidates with an active Licensed Master Social Worker (LMSW) license who are in the process of obtaining LCSW-C licensure may also be considered. 

Experience

• Minimum of two (2) years of supervised clinical social work experience preferred.
• Experience in integrated healthcare, primary care, behavioral health, or medical settings preferred.
• Experience coordinating care, training staff, or supporting interdisciplinary teams is a plus.

Knowledge, Skills & Abilities

• Strong understanding of behavioral health, case management, population health principles, and social determinants of health.
• Excellent interpersonal, communication, and patient engagement skills.
• Ability to work collaboratively within a multidisciplinary healthcare team.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Proficiency with electronic medical records and population health tools (e.g., Epic, Care Management Platforms).
• Commitment to patient-centered, culturally competent care.
• Bilingual proficiency (Spanish/English) preferred.
• Working knowledge of HIPAA, 42 CFR Part 2, and Maryland-specific behavioral health and social services regulations.

Work Environment & Physical Requirements

• Primarily office-based setting, with possible remote capability with regular interaction with staff and providers
• Prolonged periods of sitting occasionally standing, bending, and stretching 
• May occasionally lift up to 30 pounds 
• Requires manual dexterity and visual acuity for computer-based work

Job Title: Medical Assistant 

General Summary of Duties: Assist in the delivery of primary health care and patient care management. Perform a variety of patient care activities to assist physicians and/or mid-level providers.

Supervision Received: Reports to Practice Manager or Back Office Supervisor.

Supervision Exercised: None

Typical Physical Demands: Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye-hand coordination. Position involves standing and walking for extensive periods of time. Occasionally required to lift and carry items weighing up to 50 pounds. Requires corrected vision to normal range, 20/40 or better and corrected hearing to normal range. Requires working under stressful conditions. May require flexibility to work irregular hours. May be exposed to communicable diseases and/or bodily fluids.

Typical Working Conditions: Frequent exposure to communicable diseases, toxic substances, medicinal preparations and other conditions common to a clinic environment.

Primary Duties/Responsibilities Include but not limited to:

• Escort patient to exam room, take patient histories, chief complaints, and vital signs. Assist patients in flow through the office.
• Prepare and organizes exam room and instruments for examination and testing, maintaining a clean and neat environment.  
• Assist provider with various exams and procedures.
• Maintain a sterile field and use aseptic techniques as needed.
• Assist with triage, scheduling of tests, and treatments.
• Respond to and refer incoming telephone calls. Instruct patient and family members regarding medication and treatment instructions as detailed by the provider.
• Use Company’s Electronic Medical Records system (EMR) to input data, track results, navigates through patient encounters, and update patient care plans per provider orders.
• Properly use medical equipment and supplies in performance of duties.
• Possess general knowledge of HIPAA and OSHA standards.
• Possess general knowledge of medical terminology.
• Properly use safety equipment, personal protective equipment and handle and dispose of biohazards according to OSHA standards.
• Perform electrocardiograms using proper electrode placement techniques.
• Administer medications, injections, and immunizations; apply splints and dressings, as requested by the provider.  
• Prepare and handle specimens properly and forward to appropriate lab for testing.
• Use proper techniques on all testing done on site.
• Check expiration dates on all medications and supplies.
• Maintain excellent customer service skills in dealings with patients, coworkers, and the public.
• Maintain patient confidentiality.
• Perform related work and other duties as required.

Performance Requirements:

Knowledge, Skills, and Abilities: Knowledge of the principles and skills needed to provide quality patient care. Basic knowledge of medications, exams, diagnostics, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in assisting in a variety of treatments and medications as directed. Skill in taking vital signs. Skill in maintaining records and test results. Skill in developing and maintaining site quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt and apply guidelines and procedures. Ability to read, understand and respond to detailed oral and written instructions. Ability to communicate clearly.

Education: High School diploma or equivalent and graduate from an accredited program for Medical Assistants.   

Experience: Three or more years of hands on experience with a broad knowledge and understanding of practices and procedures performed in a clinical setting.

Certificate/License: Certified Medical Assistant and continued recertification, CPR certification and continued recertification.  

Alternative to Minimum Qualifications: None

Maryland Primary Care Physicians, LLC (MPCP), a respected and well-established private practice is seeking a Board-Certified or Board-Eligible Family Practice provider. This is an outstanding opportunity to become part of a collaborative and patient-centered practice, currently consisting of 9 physicians and 4 advanced practice providers. Position Highlights:

• Collaborative Team Environment: Join a supportive and collegial team of specialists focused on providing high-quality care.
• Modern Facilities: Enjoy working in modern exam rooms and office space designed for optimal workflow and patient comfort.
• Efficient Systems: Benefit from a fully integrated Epic EMR for seamless documentation and coordination of care.
• Work-Life Balance: 4-day clinical work week for a healthy work-life balance
• Compensation and Benefits:
  • Competitive base salary 
  • Sign-on bonus
  • Productivity-based bonus structure
  • Professional Liability Insurance
  • Annual CME allowance
  • Up to 3 weeks Paid Time Off
  • Medical, Dental, Vision, and Life Benefits
  • 401K Retirement Plan with Employer Match
  • Short-and Long-Term Disability benefits
  • Supplemental and Dependent Life Insurance 
  • Healthcare FSA
  • Dependent Care FSA 
  • Gym Membership Reimbursement
  • Reimbursement of License Fees and Hospital Dues
• Partnership Track: Opportunity to become a partner in 2 years in the practice and gain equity in the company.

 Maryland Primary Care Physicians, LLC (MPCP), a respected and well-established private practice is seeking a Board-Certified or Board-Eligible Family Practice provider. This is an outstanding opportunity to become part of a collaborative and patient-centered practice, currently consisting of 3 physicians and 3 advanced practice providers. Position Highlights:

• Collaborative Team Environment: Join a supportive and collegial team of specialists focused on providing high-quality care.
• Modern Facilities: Enjoy working in modern exam rooms and office space designed for optimal workflow and patient comfort.
• Efficient Systems: Benefit from a fully integrated Epic EMR for seamless documentation and coordination of care.
• Work-Life Balance: 4-day clinical workweek for a healthy work-life balance
• Compensation and Benefits:
  • Competitive base salary 
  • Sign-on bonus
  • Productivity-based bonus structure
  • Professional Liability Insurance
  • Annual CME allowance
  • Up to 3 weeks Paid Time Off
  • Medical, Dental, Vision, and Life Benefits
  • 401K Retirement Plan with Employer Match
  • Short-and Long-Term Disability benefits
  • Supplemental and Dependent Life Insurance 
  • Healthcare FSA
  • Dependent Care FSA 
  • Gym Membership Reimbursement
  • Reimbursement of License Fees and Hospital Dues
• Partnership Track: Opportunity to become a partner in 2 years in the practice and gain equity in the company.