Welcome to Your Patient Resource Hub
At Maryland Primary Care Physicians, we believe that informed, empowered patients make better decisions and better health partners. This Resource Hub is designed to give you clear, accessible information about our services, insurance, health tools, and more.
Click on any of the following links below to learn more about our patient resources and answers to common questions:
Need something else not listed here?
General FAQs
It is vital for you to understand exactly what your health care insurance policy will provide. You are responsible to pay any required co-pays and deductibles. Your insurance company dictates whether you should be billed for any unpaid balances.
Not all health care plans offer the same benefits. There may be services that are not covered because the insurance company may consider them routine, preventive, or unnecessary. Even within the same insurance company, the plans differ depending on the contract your employer negotiated.
Providing quality care is our primary concern, and we are more than willing to provide that care within your insurance contract guidelines. However, as those guidelines differ from one policy to another, it is your responsibility to know your coverage based on your insurance plan.
Like most medical practices, we require that you pay your co-pay at the time of your appointment. It is also the expectation, and often the requirement of your insurance company to do so at the time of service.
The purpose of the co-pay is to offset the cost of your insurance premiums. Medical practices have contracted agreements with insurance companies to submit claims directly to them for the convenience of the patient with the understanding that they would not bear the additional cost of billing patients for the co-pay amount. Please do not expect or ask us to “bill” you since the cost of sending a statement is often as much as the actual co-pay amount.
Your insurance card provides an incredible amount of information needed for billing purposes, such as your membership number, effective date, group number, billing address, type of plan, co-pay amounts, and more.
We review your insurance card at subsequent visits to ensure that our information is current and verify that there have been no changes to your plan. This prevents billing confusion and limits the chance of sending you a bill due to incorrect insurance information.
Please plan to arrive 15 minutes prior to your scheduled appointment time if you have yet to complete new patient form(s). You will be greeted by our receptionist as you check in at the front desk, who will ask to see your insurance card and a photo ID. Shortly thereafter, you’ll be called back to the exam room by a medical assistant, who will take your vitals and ensure you’re ready for the doctor to see you.
Billing calls: 410-729-2642
Collection calls: 410-729-2643
Helpful tips when calling the billing or collections department:
- Have your account number ready (found in the upper right-hand corner of your statement).
- Have your updated insurance cards accessible to verify insurance information.
- If calling to make a payment, have your credit card information ready.
- Contact your insurance company first if you are disputing your copay or deductible.
- If you are calling on behalf of a patient, note that staff cannot provide information without a signed HIPAA release form on file.
Care & Appointments
MPCP offers telemedicine visits for safe and secure medical care right in the comfort of your own home. You just need your smartphone, an iPad, or a home computer with a camera and microphone.
Appointments can be scheduled during regular office hours by calling your MPCP office.
If you have an urgent problem when the office is closed, a message on the answering machine will provide a number to call for the on-call doctor.
This number is for emergencies only and is not intended for routine refills, referrals, narcotic prescriptions, or second opinions about ongoing care.
Fill out our contact form and someone from the office will give you a call! Alternatively, you can call one of our offices directly.
MPCP offices generally require two business days to process prescription refills, whether submitted by patient portal or phone.
MPCP will write referrals to other physicians. Certain insurance companies require a written referral or telephone authorization prior to any specialist service.
To request a referral, please contact your local office’s Referral Coordinator. Allow 2 business days for written referrals to be ready. Referrals can be printed or sent to you via the patient portal.
Specialty & Services
Providers at MPCP’s Specialty Department only see existing primary care patients at one of MPCP’s offices.
While all MPCP primary care locations provide comprehensive care for adults, some locations offer specific services such as women’s health exams and sports physicals.
To better understand the full suite of services offered by your location, please call your local office.
MPCP offers free interpreter services through both video and phone calls. Contact your office for more information.
MPCP providers may participate in one or more Health Information Exchanges (HIEs), including the Chesapeake Regional Information System (CRISP). HIEs allow secure, instant sharing of health information between doctors, nurses, hospitals, and other providers involved in your care.
Benefits of HIE participation:
- Reduces medication and medical errors
- Decreases unnecessary tests and procedures
- Improves coordination between healthcare providers
You may choose to opt out of participation at any time.
MPCP Policies
If you need to cancel your appointment, please give us 24 hours’ notice so that we can schedule another patient in your place.
You can read MPCP’s privacy policy statement here: Notice of Privacy Practices
We have partnered with MediCopy, an MRO company, to process Medical Record requests. MediCopy is fully HIPAA compliant and adheres to all applicable federal and state requirements for the release of medical records effective August 31, 2026.
Patients:
To request your medical records, please visit MediCopy.net/Patients. Patients can request copies of their medical records at no cost, but delivery fees apply for postage. Please provide an email address on the authorization to expedite the process and delivery method.
Requests are completed within two (2) business days of receipt by MediCopy, though processing time may vary depending on the size and complexity of the request.
To request your records, click below to be directed to MediCopy’s secure patient portal and complete an authorization form.
Third-Party Requesters:
Attorneys and other third parties should submit medical record requests to https://medicopy.net/thirdpartyrequesters. Third-party requests are subject to applicable fees in accordance with state law or any applicable fee agreement.
Existing Requests
Requests submitted before August 31, 2026 are processed by the MPCP In-House Medical Records Department. You do not need to resubmit these requests.
Requests submitted after August 31, 2026, will be submitted to MediCopy, even if initially submitted to our in-house Medical Records Department. Please contact MediCopy directly for status checks on new requests.
For questions regarding existing requests, please contact the MPCP Medical Records Department.
MPCP Medical Records Dept.
Hours: 9:00 AM–4:30 PM
Email: HIM@MPCP.com
Phone: 410-729-1367
Fax: 410-553-0235
Helpful Hints & Frequently Asked Questions
How can requesters check status?
Any party requesting records can obtain status by calling 866-587-6274 or by visiting MediCopy.net/Contact.
What is the typical turnaround time?
Two (2) business days, however processing times can vary based on the complexity of the request, including factors such as the number of EMRs involved, record volume, and printing or delivery requirements.
What types of requests does MediCopy | MRO process?
Attorney requests, subpoenas, insurance requests, workers’ comp, social security (SSA/DDS), other governmental requests (as directed by Provider), retrieval company chart reviews (such as Datavant, Virtix, Change, Cotiviti, Episource, Advantmed, Accenture, etc.), HEDIS requests, risk adjustment requests, patient requests, and continuation or transfer of care (doctor to doctor) requests.
How Much Does it Cost?
- Patients can request copies of their medical records via email or fax at no cost. If delivered by mail, requests will be billed at $6.50, which includes postage.
- Requests for continuation of care are provided at no charge.
- Exception: Requests for records to follow a provider who has left the organization are not considered continuation of care requests under the standard release process.
- All other requests are billed at state statute or per fee agreement.
How do patients request records?
Patients can fill out an authorization form online at MediCopy.net/Patients or by obtaining an authorization form directly from our office.
MPCP Forms
New patients: Your MPCP office will send you all needed new patient forms ahead of your appointment.
Existing patients: Additional forms can be downloaded via the MyChart Patient Portal. Your care team will also send forms as needed via the Patient Portal. If you have questions, please send them via the Patient Portal.
Medical Records Release Forms:
- Authorization for Release of Health Information
- Authorization to Disclose Protected Health Information to Family and Friends