Your Rights

Provision of Care

• You have the right to receive considerate, respectful and compassionate care in a safe setting regardless of your age, gender, race, national origin, religion, sexual orientation, diagnosis or disability.
• You have the right to be addressed by your proper name and to be told the names of all of the health care team members involved in your care.
• You have the right to be informed by your doctor about your diagnosis and prognosis, as well as the benefits and risks of each treatment, expected outcome and options.
• You have the right to be informed about outcomes of care, treatment and services provided, including unanticipated outcomes.
• You can expect full consideration of your privacy and confidentiality in care discussions, examinations and treatments. The presence of a chaperone during any type of examination may be requested.

Provision of Information

• You have the right to sign language interpreter services. We will provide an interpreter as needed.
• You can expect that all communications and records pertaining to your care are confidential, unless disclosure is permitted by law. You have the right to review or obtain a copy of your medical records and receive an accounting of disclosures regarding your health information, within a reasonable timeframe. You may also request amending your medical record by contacting the Maryland Primary Care Physicians HIPAA Privacy Officer in writing at Maryland Primary Care Physicians, 1111 Benfield Blvd, Suite 200, Millersville, MD 21108.
• You have the right to receive detailed information about your billing charges.

Personal Rights

• You have the right to be free from restraints and seclusion in any form that is not medically required.
• You have the right to be free from all forms of abuse, neglect and exploitation.
• You have the right to access protective and advocacy services. Maryland Primary Care Physicians will provide a list of state protection and advocacy groups upon request.

Refusal of Treatment

• You and your family, as appropriate, have the right to actively participate in decisions regarding your care, treatment and services provided, including the right to refuse treatment to the extent permitted by law and to be advised of the medical consequences of your refusal. If you choose to not to act in accordance with the advice of your doctor, Maryland Primary Care Physicians and its doctors will not be responsible for any medical consequences that may occur.

Advance Directives

• You have the right to make an advance directive, such as a living will, and appoint someone to make health care decisions for you if you are unable. If you do not have an advance directive, we can provide you with information and assistance to complete one. You have the option to review and revise advance directives.

Concerns or Complaints

• You have the right to voice your concerns about the care or services you receive. If you have a problem or complaint, you may talk with your doctor, or that site’s Practice Manager. You may also contact our Chief Operating Officer to assist you with your concerns by calling 410-729-5100, ext. 2065, or by writing to the Chief Operating Officer at Maryland Primary Care Physicians, 1111 Benfield Blvd, Suite 200, Millersville, MD 21108.

Provision of Information

• You are expected to provide complete and accurate information, including your full name, address, home telephone number, date of birth, Social Security number, insurance carrier and employer when it is required.
• You should provide your doctor with a copy of your advance directive if you have one.
• You are expected to provide complete and accurate information about your health, including present condition, past illnesses, hospital stays, medicines, vitamins, herbal products and any other matters that pertain to your health, including perceived risks in your care and unexpected changes in your condition.
• You are expected to provide complete and accurate information about your health insurance coverage and to pay your bills in a timely manner.
• The federal Health Insurance Portability and Accountability Act (HIPAA) prohibits the release of patient information without written consent. You are responsible for providing written consent before we can share your medical information with anyone.

Participation in Care

• You are responsible for asking questions when you do not understand information or instructions. If you believe you can't follow through with your treatment plan, you are responsible for telling your doctor. You are responsible for the outcomes if you do not follow the care, treatment and services plan.

Comply with Maryland Primary Care Physicians Rules

• You are expected to treat all physicians and staff, other patients and visitors with courtesy and respect; abide by all rules and safety regulations; be considerate of noise levels, privacy of other patients; and comply with the no smoking policy.
• You have the responsibility to keep your appointments, be on time for appointments, and to call your health care provider if you cannot keep your appointments at least 24-hours in advance.
• You are responsible for allowing 48-72 hours for prescription refill requests and referrals to be completed.
• Maryland Primary Care Physicians supports an environment free from discrimination based on race, color, religion, sex, national origin and other prohibited classifications. Therefore, should you express a preference with respect to MPCP personnel based on one or more of these classifications, MPCP does not support that preference unless the preference is otherwise protected by law. Maryland Primary Care Physicians supports the right of its personnel not to accommodate patient preferences based on these classifications unless otherwise protected by law.